Essential Helpline & Emergency Numbers for Traveling in Korea (120, 1330, 1345, 1577-1366, 119/112)

 

Don't panic if something unexpected happens while traveling in Korea! Here is a complete guide to essential helpline and emergency contact numbers available for international visitors.



🚨 Quick Emergency Summary

SituationHelpline NumberOperating Hours
Medical / Crime Emergency119 (Fire/Medical), 112 (Police)24 / 7
General Tourism & Interpretation1330 (Korea Tourism Helpline)24 / 7
Seoul Travel & City Info120 (Dasan Call Center)Mon-Fri 09:00 - 18:00
Immigration & Visa Issues1345 (Foreigner Contact Center)Mon-Fri 09:00 - 18:00
Multicultural & Crisis Helpline1577-1366 (Danuri Call Center)24 / 7


1. Emergency Services: 119 & 112

If you need immediate emergency medical assistance or need to report a crime:

  • Fire / Medical Emergency: Dial 119

  • Police Assistance: Dial 112

  • Tip: Interpretation services are automatically connected upon calling if needed.


2. 1330 Korea Travel Helpline (Tourism & Interpretation)

The 1330 Helpline is the ultimate tourist companion in Korea. It provides specialized support for tourist attractions, transportation, accommodation, shopping, and tourism complaints, as well as interpretation services.

  • Operating Hours: 24 / 7 (365 days)

  • How to Call (Phone):

    • Within Korea: Dial 1330 (No area code needed)

    • From overseas: +82-2-1330

  • Free Online Voice Call & Chat (No SIM card/Phone fee needed):

    • Online Voice Call: Available via web link using Wi-Fi for free calls.

    • Online Chat Support: Instantly accessible via KakaoTalk, Line, Facebook Messenger, and the 1330 Messenger (no download required).

    • Free 24/7 Tourist Assistance at Your Fingertips


      • 1330 Korea Travel Helpline QR code for free Wi-Fi call and chat
        Scan for Free 1330 Wi-Fi Call & Chat

      1. Scan the QR code using your phone’s camera or browser app.

      2. Select 'Wi-Fi Call' or 'Chat' to talk with a English-speaking operator.

      3. Get instant help with transport, directions, or emergencies without mobile call charges!




3. 120 Dasan Call Center (Seoul City & Travel Info)

The 120 Dasan Call Center provides comprehensive support for tourists traveling in Seoul, including public transit information, translation support, and general tourism queries.

  • Foreign Language Support: English, Chinese, Japanese, Vietnamese, and Mongolian.

  • Operating Hours: Weekdays 09:00 - 18:00

  • How to Call:

    • From a Korean landline: Dial 120

    • From a mobile phone or outside Seoul: Dial 02-120

    • From overseas: +82-2-731-2120

  • ARS Menu Steps: Dial 02-120 Press 9 for foreign languages Select 1 for English.


4. 1345 Foreigner Contact Center (Immigration & Life Info)

The 1345 Immigration Contact Center offers multi-language consultations regarding stay, visa, and general administrative services in Korea.

  • How to Call: Dial 1345 (No area code needed)  

  • From overseas: +82-1345

  • ARS Steps: Dial 1345 Press 1 for English Press * key.

  • Note: While named "Seoul Life Info", it handles immigration and administrative support for all foreigners regardless of residence location in Korea.


5. 1577-1366 Danuri Call Center (24/7 Multicultural Helpline)

The Danuri Call Center provides 24-hour interpretation, crisis counseling, and support in 13 languages for foreign residents and tourists alike.

  • Supported Languages: English, Chinese, Japanese, Vietnamese, Tagalog, Mongolian, Russian, Thai, Cambodian, Uzbek, Lao, Nepali, and Korean.

  • Operating Hours: 24/7 (365 days)

  • How to Call: Dial 1577-1366


#πŸ’‘ Cost & Roaming / eSIM Notice (Important!) * **Service Fees:**

The helpline services themselves (120, 1330, 1345, 1577-1366) are completely free of consultation charges. * **Standard Call Rates Apply:** Regular local call rates apply once connected via phone.

# ⚠️ Important Notice for Roaming & eSIM Users: 

           * **Check Outgoing Call Settings:**

If you are using an international eSIM or roaming plan while in Korea, check your carrier's app or customer support to see if outgoing calls are processed as 

**local Korean calls** or **international roaming calls**. * **Avoid Unexpected Charges:**

If your phone processes the call through an international roaming line, you may face unexpectedly high call charges. Always verify how your line handles local Korean number dials! --- 

  # 🌟 Smart Money-Saving Tip for Travelers! 

If you want to **avoid call charges entirely** or don't have a local Korean calling plan: 

1. Use **1330 Online Voice Call (Wi-Fi)** directly through their web browser link for free voice calls. 

2. Use **1330 Online Chat** via **KakaoTalk, Line, or Facebook Messenger** to ask questions and get instant translation support without dialing any phone number!


πŸ’“ Wishing you a pleasant journey and a fantastic time in Korea!

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